Lessons Learnt
Before re-assignment of the Project Team Members, the Project Manager ensures to conduct a formal Lessons Learnt meeting. Prior to this meeting, the Project Manager distributes a brief “Lessons Learned Questionnaire” to all Project Stakeholders. Ideally, the questionnaire should solicit uniform, objective responses. In the questionnaire, the Project Manager asks questions in the following broad categories:
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Management Sponsorship
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Project Objectives & critical success factors
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Project Plan and Schedule
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Project Team
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Client/End User Involvement
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Use of Technology
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Acceptance Criteria
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Project Monitoring
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Project Communications
In addition to allowing spaces for comments under each topic/question, use a simple answer scale, such as:
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0=Don’t Know or Not Applicable
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Scale from: 1=Strongly Disagree to: 5=Strongly Agree
The Project Manager uses the information from these questionnaires to facilitate discussions and development of the Lessons Learnet for the project. All meeting participants should be in agreement on these lessons learnet. The top 3-5 lessons learned should also be mentioned in the final Project Report, to be delivered to the Project Sponsor.