Supplier Portal
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Supplier Portal
The Supplier Portal refers to a group of features in that allow suppliers to connect to their particular services, in order to maintain their products / services.
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Functions
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Access to particular related Software Applications (Based on the "Need & Right to Know" principle);
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Help Desk (i.e. What to do?);
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Reporting Problems directly (i.e. Generation of Tickets);
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Process Input
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Incident Identification & Reporting in the Prblem Management function - Read Only;
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Configuration Management (information about the System (e.g. Application)) - Read Only;
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Guidance (i.e. How to?) Read Only; and
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Issue Change Request (CR)..
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Process Output
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Report and Inquire on Status of reported Incident / Problem;
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Update on the Status of reported Incident / Problem e.g.:
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Fixed (following Status = Open);
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Information about the CI; and
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Issue Change Request (CR).
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Performance Indicator(s) (PI)
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Customer Level of Satisfaction (CLOS) following surveys; and
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Organisation's Level of Satisfaction (OLOS) following surveys.
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