YBT Services Pty Ltd

Problem Manager Responsibilities 
Resolution incidents cause and to prevent their recurrence.
 

Process Input

• Incident Report; and

• Configuration Management (information about the Configuration Item (e.g. S/W, F/W, H/W).
   

Process Output

• Update of the problem in Problem Management (i.e. information about the CI (e.g. S/W, F/W, H/W));

• Issue, Status and Closure of Problem; and

• Issue of Change Request (CR).
   

Performance Indicator(s) (PI)

• Number of Incidends.